7-Day Return Window
At wingvape.com, we offer a 7-day return window from the date you receive your item for eligible returns. This policy ensures that you have ample time to evaluate your purchase.
Return Eligibility Criteria
To qualify for a return, the item must meet the following criteria:
- Original Condition: The item must be unused and in its original packaging.
- Tags Intact: All tags must remain attached.
- Proof of Purchase: A receipt or proof of purchase is required to process the return.
Initiating a Return
To initiate a return, please contact us at [email protected]. Once your return is approved, we will provide you with a return shipping label and detailed instructions on how to send the package back. Please note that any unauthorized returns will not be accepted.
Damaged or Incorrect Items
Upon receiving your order, inspect it carefully. If you discover any defects, damages, or discrepancies, please notify us immediately so we can resolve the issue swiftly.
Items Not Eligible for Return
Certain items are non-returnable, including:
- Perishable goods
- Custom items
- Personal care products
- Hazardous materials
- Flammable liquids or gases
If you have questions about specific items and their eligibility for return, please reach out to us.
Exchanges
For exchanges, the most effective method is to return the original item. After your return is approved, you can place a new order for the desired item.
European Union Cooling Off Period
Customers in the European Union benefit from a 14-day cooling-off period, allowing them to cancel or return orders without providing a reason. The item must be unworn, unused, with tags attached, and in the original packaging. Proof of purchase is also required.
Refund Process
Once we receive and inspect your returned item, we will inform you of the status of your refund. If approved, refunds will be processed back to your original payment method within 10 business days. Please be aware that additional processing time may be required by your bank or credit card company. If more than 15 business days pass after approval without receiving your refund, please contact us at info@wingvape.com.
Thank you for choosing wingvape.com. Your satisfaction is our top priority as we strive to provide you with the best disposable vapes from leading brands in Europe like Al Fakher, Waspe, Vapme, Bang Box, and many more.